SBOX For SMS 2 CALL

ASK4CALL is an interactive SMS service that triggers an automated and immediate live person phone call to all SMS respondents based upon each campaigns defined criteria.


ASK4CALL is An ideal solution for giving a new dimension to any sms campaign as it provides you with the ability to greatly increase lead generation and sales as well as customer satisfaction.

Using ASK4CALL SMS recipients can choose to reply with a keyword (ASK4CALL) to trigger a live call.

ASK4CALL Example 1:
A bank can send a 2 way SMS using SBOX ASK4CALL with a message asking the customer to reply with a short code like 7777 and when the customer responds the system will automatically trigger an immediate call from the bank’s contact center

 

ASK4CALL Example 2 :
A client in a sweeping marketing campaign can instruct their customers to reply with BANK1 (eg enter BANK1 for more information) which will trigger a voice call from the call centre.

Benefit:

  • Immediate communication with customers when they need more information.
  • Immediate lead generation and sales.
  • Immediate feedback on problems (example transaction notification).
  • Ease of use for customers as they don’t need to call a number but instead to reply to an SMS.
  • Immediate feedback on hot leads from customers who respond to marketing campaigns.
  • Increased customer satisfaction as response time will be faster.
  • Unique solution that no one else currently offers in the market